Return/Exchange Policy
|Return/Exchange Policy
In an event where a customer wishes to return an Item that was purchased on Zie, we humbly accept the items back, subjected to the following conditions,
-Customer must inform the Zie team within 24 hours of receiving the item using one of the following channels,
-Phone Call : +94772252157
-E-Mail : sales@ziefashion.com
-FaceBook : Zie Online Clothing Store (Through a Message)
-Instagram : Zie_SL (Through a Message)
-The Tags attached to the item must remain intact.
-The customer is required to provide the following details for the cash to be returned if required,
-Bank Name
-Bank Account Number
-Bank Branch
-Account Holder’s name as appeared in the Account
-In an event where the cash is returned to the customer, the cash will be returned within 24 hours of receiving the customer’s bank details.
-We humbly request that the customer holds on to and refers to the order reference provided upon Purchase to make the return process goes as smooth as possible.
-If the customer requires an Exchange to a different Item, Customer should also inform what new item is required.
-To return a item, the customer is required to use either the registered post or a convenient delivery service. The parcel is to be addressed to the following address,
Zie Online Clothing Store,
#94,
Temple Road,
Maharagama.